Shipping policy
Shipping Policy
At Caffè d’Italia, we are committed to providing our customers with a smooth and reliable delivery experience. This Shipping Policy explains how orders placed through our website, https://caffeditalia-eg.com/, are processed and delivered.
1. Order Processing
Once your order has been successfully placed and confirmed, we will begin processing it for shipment.
Orders are generally processed within the applicable processing time communicated on the website or at checkout. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.
You will receive the relevant order or delivery confirmation through the contact information provided when placing your order.
2. Delivery Areas
Caffè d’Italia currently provides delivery within the areas available for selection during checkout.
Delivery availability may vary depending on your location. If your address is outside our available delivery areas, the order may not be processed or may require additional arrangements.
3. Delivery Times
Estimated delivery times are provided for guidance and may vary depending on the delivery location and other circumstances.
Delivery may take longer during weekends, public holidays, promotional periods, periods of high demand, or due to circumstances beyond our reasonable control.
An estimated delivery time does not constitute a guaranteed delivery date unless expressly stated otherwise.
4. Shipping Fees
Applicable shipping fees, if any, will be displayed during the checkout process before you complete your order.
Shipping fees may vary depending on the delivery location, order size, promotional offers, or other applicable conditions.
Where free shipping is offered, the applicable terms and minimum order requirements will be communicated on the website or through the relevant promotional offer.
5. Delivery Information
Customers are responsible for providing accurate and complete delivery information, including their name, telephone number, address, and any relevant delivery instructions.
Caffè d’Italia shall not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or inaccurate information provided by the customer.
To help ensure successful delivery, customers should remain available at the provided contact number during the expected delivery period.
6. Delayed or Failed Deliveries
While we make reasonable efforts to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our reasonable control, including but not limited to traffic, weather conditions, public holidays, technical issues, high order volumes, or delivery-service disruptions.
If a delivery attempt is unsuccessful, the customer may be contacted to arrange another delivery attempt where applicable.
Additional delivery charges may apply in certain circumstances, including repeated unsuccessful delivery attempts caused by incorrect customer information or the customer's unavailability.
7. Damaged or Incorrect Orders
Customers are encouraged to inspect their order upon delivery.
If an order arrives damaged, incomplete, or contains an incorrect product, please contact Caffè d’Italia through the contact information provided on our website as soon as possible and provide the relevant order details and, where applicable, photographs of the issue.
We will review the complaint and determine the appropriate resolution in accordance with our applicable return, exchange, and refund policies.
8. Order Cancellation
Orders may only be cancelled before they have been dispatched, subject to the applicable cancellation terms.
Once an order has been dispatched, cancellation may no longer be possible. Any applicable refund will be handled in accordance with our refund and cancellation policy.
9. Changes to This Shipping Policy
Caffè d’Italia reserves the right to update or modify this Shipping Policy at any time.
Any changes will become effective once the updated policy is published on the website. We encourage customers to review this page periodically for the latest information.
10. Contact Us
If you have any questions regarding your order or its delivery, please contact Caffè d’Italia through the contact information available on: