Refund Policy

Refund Policy

1. Overview

At Caffè d’Italia, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

2. Returns Eligibility

Due to the nature of our products (coffee and consumables), returns are only accepted under the following conditions:

  • The item is damaged or defective upon delivery

  • The wrong product was delivered

  • The item is unopened and in its original packaging

Returns must be requested within 48 hours of receiving the order.

3. Non-Returnable Items

We do not accept returns for:

  • Opened or used products

  • Perishable goods (including coffee once opened)

  • Items purchased on sale or discount (unless damaged)

4. Refund Process

If your return is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days

5. Shipping Costs

  • Shipping fees are non-refundable

  • If the return is due to our error (damaged or wrong item), we will cover the return shipping cost

6. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order

  • Once the order is shipped, cancellation is no longer possible

7. Exchanges

We only replace items if they are defective or damaged.

8. Contact Us

To request a return or refund, please contact us:

Email: info@caffeditalia-eg.com
Phone: +201205558644