Shipping Policy
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed on weekends or public holidays.
2. Shipping Rates & Delivery Time
Shipping fees are calculated at checkout based on your location.
3. Shipping Partners
We work with trusted shipping providers such as:
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Aramex
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Bosta
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SMSA
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment.
5. Delivery Issues
We are not responsible for delays caused by:
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Courier companies
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Incorrect shipping information provided by the customer
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Unexpected circumstances (weather, holidays, etc.)
6. Failed Delivery
If delivery fails due to incorrect address or unavailability:
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The order may be returned to us
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Re-shipping fees may apply
7. International Shipping
Currently, we [do / do not] offer international shipping.
(Modify this section based on your store policy)
8. Damaged or Lost Packages
If your order arrives damaged or is lost:
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Please contact us within 48 hours
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Provide photos (if damaged)
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We will investigate and resolve the issue as soon as possible
9. Contact Us
If you have any questions about shipping:
Email: info@caffeditalia-eg.com
Phone: +201205558644